Shipping policy

Shipping Policy

At SMG Boutique, we work hard to process and ship your orders as quickly as possible.

Order Processing

All orders are processed within 1–3 business days (excluding weekends and holidays). Once your order has been processed, you will receive a confirmation email with tracking information.

During peak seasons, promotions, or sales events, processing times may be extended.

Shipping Rates & Delivery Times

Shipping rates are calculated at checkout based on your location and selected shipping method. Delivery times are estimates provided by the carrier and are not guaranteed.

SMG Boutique is not responsible for delays caused by the carrier, weather, or unforeseen circumstances once the package has been shipped.

Tracking Information

Once your order ships, tracking information will be sent to the email address provided at checkout. Please allow up to 24 hours for tracking updates to appear.

Lost, Stolen, or Delayed Packages

SMG Boutique is not responsible for packages that are lost, stolen, or marked as delivered by the carrier. Customers are responsible for contacting the carrier directly to file a claim.

If you need assistance with a carrier claim, please contact us at smgboutiques@gmail.com, and we will gladly assist. 

Damaged Items During Transit

SMG Boutique is not responsible for items damaged during transit. All damage claims must be submitted directly to the shipping carrier by the customer.

If your package arrives damaged, please:

  • Keep all packaging materials

  • Take photos of the damaged box and item

  • Submit a claim with the carrier immediately

We are happy to assist with providing shipping confirmation or documentation if needed.

Incorrect Shipping Address

Please ensure your shipping address is correct at checkout. SMG Boutique is not responsible for orders shipped to an incorrect or incomplete address provided by the customer.

International Shipping

We do not ship international. 

Contact Information

For shipping-related questions, please contact us at:
📧 smgboutiques@gmail.com